Not quite right? That's ok.
RETURN POLICY
We're sorry things didn't work out!
Your satisfaction is our highest priority. If you do not absolutely love your new purchase, let us fix it! Our garments are guaranteed to be free of manufacturing defects. Should you receive a garment with a manufacturing defect, please call our office 800-777-5899 within 10 days of receipt so that we may facilitate a return for you. If there is a manufacturing defect, we will gladly refund or exchange all unwashed, unworn, non customized, ticketed merchandise in its original condition, free of hair and debris, within 30 days of your purchase date when accompanied by the original packing slip invoice for the price paid. See address below. We will refund the purchased price or ship a new garment at your request and based on product availability. This policy does not cover incidents from normal wear and tear, washing/laundering, misuse or abuse.
Should you receive a garment that does not meet your expectations or does not fit is not true to the garment sizing chart, you are free to return it to us within 10 days as long as it has not been worn washed or laundered, customized in any way and is free of any hair and/or debris. We will issue a credit for the garment or ship a new garment, if one is available, with freight out at our expense.
Shipping costs to our location for returns related to wrong size/design/color specified by the distributor/customer are borne by the distributor/customer. An alternate size/design/color, as specified by the distributor/customer, will be shipped at distributor/customer expense.
No credit will be issued for garments that have been worn, washed, or have hair/debris, even if the garment is the incorrect size, color, design or has a manufacturing defect.
Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase. In the event that cash was used for the purchase we will write a check for the refund. Returns are accepted with receipt issued, in our trade show booth as we appear around the country, but refunds are not made in our booth as the returned garments need to be processed and evaluated for refund privileges.
We recommend that all returns be sent via a traceable carrier. We are only responsible for packages not received if we booked the freight via a non-traceable carrier. Drop your package in the mail. Postage required. We cannot accept C.O.D deliveries. Freight costs outside of the continental USA are not arranged, paid or reimbursed.
------------------------------ F.A.Q.---------------------------------------
Q. The garment does not fit, now what?
A. If the garments is unwashed, unworn, non customized, ticketed merchandise in its original condition, free of hair and debris please send it back to us. We will ship you a new one or give you a credit for the purchased price. Be sure to include your receipt so we know who you are and how much to credit. Please include a note on which size you want. Consult with our sizing chart if your not sure on your size.
Q: Where to I ship the Garment to?
A: EZ-Groom 10411 Capital Street, Oak Park Michigan, 48237. Please only ship us garments we an sell. Please check to be sure the garment is unwashed, unworn, non customized, with ticketed merchandise in its original condition, free of hair and debris.
Q: Do I need to put the garment in a box to ship it.
A: The lowest cost way to ship it is in a plastic envelop.
Q: is there a time limit on returns?
A: yes, unfortunately designs change quickly. We need to know about your return within 10 days of the purchase and would like to get the garment here within 30 days of purchase.
Q: The garment is falling apart from being washed in my washer or from being dried in my dryer. Is this covered under warranty?
A: Not covered under Warranty
Q: Will I get a credit for my freight cost to get the garment back to EZ-Groom?
A: Please only ship us If the garments is unwashed, unworn, non customized, ticketed merchandise in its original condition, free of hair and debris please send it back to us. If we shipped your wrong garment or if the garment that we shipped is not true to our sizing chart, yes, we will credit your account for the product and the freight. However if the garment was shipped as ordered and is true to our sizing chart (and resalable) we will ship the purchase price of the garment only.
Q: How will I get my money back?
A: Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase. If cash was paid then we will mail a check.
Q: Can I ship the garment back to you C.O.D. Freight collect.
A: No, such shipments are refused at our shipping dock.
Q: These garments, and all the others that I buy from your competitors self-destruct when I launder them. Are they just that cheap?
A: The fabric desired by the pet groomers is very light weight yet able to repel a lot of debree. There are specific wash instruction for these Types of garments: close all fasteners, wash in cool water on a gentle cycle. Fluff cycle only in dryer. NO HEAT.